Information We Collect

When you interact with Quivara's educational platform, we collect several types of information to provide you with personalized learning experiences and maintain our services effectively.

Personal Information You Provide

• Account Information: Your name, email address, postal address, and phone number when you register for courses
• Educational Data: Your progress through color theory modules, assignment submissions, and learning preferences
• Communication Records: Messages you send to our support team, feedback on courses, and survey responses
• Payment Information: Billing details and transaction history (payment card data is processed securely by our payment processor)
• Profile Details: Your artistic background, skill level, and learning objectives to customize your experience

Information Collected Automatically

Our platform automatically gathers technical information to improve functionality and understand usage patterns:

How We Use Your Information

Your information serves specific purposes that directly benefit your learning journey and our ability to provide quality education services.

Core Service Functions

• Creating and managing your learning account and course enrollment
• Providing access to color theory modules, assignments, and supplementary materials
• Tracking your educational progress and generating personalized learning recommendations
• Processing course payments and managing subscription services
• Delivering customer support and responding to your inquiries

Communication and Updates

We'll contact you about course updates, new educational content that matches your interests, and important changes to our services. You can adjust your communication preferences in your account settings or by contacting us directly.

Marketing Communications: With your consent, we may send information about new courses, educational resources, or special offers. You can opt out of marketing messages at any time while still receiving essential service communications.

Information Sharing and Disclosure

Quivara does not sell your personal information to third parties. We share information only in specific circumstances that support your education or comply with legal requirements.

Service Providers

We work with carefully selected companies that help us deliver educational services. These partners process information on our behalf under strict confidentiality agreements:

• Payment Processors: Secure handling of billing and subscription management
• Cloud Services: Data storage and platform hosting with enterprise-grade security
• Communication Tools: Email delivery systems for course updates and support
• Analytics Partners: Understanding how students engage with learning materials

Business Transfers

If Quivara undergoes a business transition such as acquisition or merger, your information would transfer to the new entity under the same privacy protections outlined in this policy. We would notify you of any such changes through email and platform announcements.

Your Rights and Controls

Under UK data protection law, you have significant control over your personal information. We've designed straightforward processes to help you exercise these rights.

Access and Portability

You can request a complete copy of the personal information we hold about you, including your learning progress, account details, and communication history. We'll provide this information in a structured, commonly used format within 30 days of your request.

Correction and Updates

Keep your account information current through your profile settings, or contact our support team for assistance. Accurate information helps us provide better educational recommendations and ensures you receive important course communications.

• Right to Rectification: Correct inaccurate or incomplete personal information
• Right to Erasure: Request deletion of your account and associated data
• Right to Restrict Processing: Limit how we use your information in specific circumstances
• Right to Object: Opt out of marketing communications or data processing for legitimate interests
• Right to Data Portability: Receive your data in a machine-readable format

Data Security and Protection

Protecting your educational and personal information is fundamental to our operations. We implement comprehensive security measures that match industry standards for online education platforms.

Technical Safeguards

Our security framework includes multiple layers of protection designed to prevent unauthorized access, data breaches, and system vulnerabilities.

• End-to-end encryption for data transmission between your device and our servers
• Secure data storage with encryption at rest in certified data centers
• Regular security audits and penetration testing by independent cybersecurity firms
• Multi-factor authentication options for enhanced account protection
• Automated monitoring systems that detect suspicious activity or access attempts

Access Controls

We strictly limit who can access your information within our organization. Staff members receive privacy training and can only access data necessary for their specific roles in supporting your education.

Data Retention and Deletion

We keep your information only as long as necessary to provide educational services and meet legal obligations. Different types of data have specific retention periods based on their purpose and regulatory requirements.

Active Account Data

While your account remains active, we retain educational progress, course materials access, and profile information to ensure continuity of your learning experience. This includes your completed assignments, course certificates, and personalized recommendations.

Account Deletion Process

When you request account deletion or cancel your subscription, we begin a structured data removal process:

• Immediate Access Removal: Your account is deactivated and course access is revoked
• 30-Day Grace Period: Account data is preserved in case you change your mind
• 90-Day Deletion: Most personal information is permanently removed from active systems
• Legal Retention: Some data may be kept longer for tax records or dispute resolution

Backup and Archive Systems

Your information may exist in backup systems for up to 12 months after deletion from active databases. These backups are encrypted and accessible only for disaster recovery purposes, not for business operations.

International Transfers and Processing

While Quivara is based in the UK, some of our service providers operate from other countries. We ensure that any international transfers of your data maintain the same level of protection required by UK data protection law.

Transfer Safeguards

When we transfer information outside the UK, we use approved mechanisms such as Standard Contractual Clauses or work only with countries that have adequacy decisions from UK authorities. Our contracts with international service providers include specific privacy obligations and rights of audit.

• Cloud storage providers with UK data residency options where possible
• Email and communication services with EU-UK data processing agreements
• Analytics tools that anonymize data before international processing
• Customer support systems with data localization controls

Cookies and Tracking Technologies

Quivara uses cookies and similar technologies to enhance your learning experience, remember your preferences, and understand how students interact with our educational content.

Types of Cookies We Use

Managing Your Cookie Preferences

You can control cookies through your browser settings or our cookie preference center. However, disabling certain cookies may affect platform functionality, such as remembering your login status or course progress.

We also use local storage and similar technologies to save your work on assignments and maintain your place in course videos. This information stays on your device and helps provide a seamless learning experience across sessions.

Children's Privacy

Quivara's color theory courses are designed for adult learners aged 18 and over. We do not knowingly collect personal information from children under 18 years of age.

For learners aged 16-18 in the UK, we require parental consent before enrollment in our courses. This consent includes agreement to our privacy practices and data processing activities related to educational services.

Updates to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our services, technology, and legal requirements. Material changes will be communicated through multiple channels to ensure you stay informed.

How We Notify You

• Email notification to your registered account address at least 30 days before changes take effect
• Prominent notice on our website and learning platform
• In-app notifications when you next access your course materials
• Summary of changes posted in our help center

Minor updates that don't affect your rights or how we process your information may be made without advance notice, but we'll always update the "last modified" date at the top of this policy.