Refund Policy

Understanding your rights and our refund procedures for Quivara's colour theory drawing programs

Last Updated: January 2025

1 Refund Eligibility Criteria

We want you to be completely satisfied with your Quivara learning experience. Refunds are available under specific circumstances designed to protect both students and our educational commitment.

Full Refund Eligibility

  • Course cancellation by Quivara due to insufficient enrollment or unforeseen circumstances
  • Technical issues preventing access to course materials for more than 5 consecutive days
  • Medical emergencies with appropriate documentation within first 14 days of enrollment
  • Program withdrawal within 7 days of initial enrollment with less than 10% content accessed

Partial Refund Eligibility

  • Withdrawal between days 8-30 with less than 25% course completion - 50% refund
  • Military deployment or relocation with orders within first 45 days - 75% refund
  • Job loss with unemployment documentation within first 30 days - 40% refund

Refund Request Process

1
Submit Request: Email [email protected] with your enrollment details, reason for refund, and any supporting documentation. Include your full name, course title, and enrollment date.
2
Review Period: Our team reviews your request within 3-5 business days. We may contact you for additional information or clarification about your circumstances.
3
Decision Notification: You'll receive email confirmation of our decision with detailed explanation of refund amount and expected processing timeline.
4
Refund Processing: Approved refunds are processed within 7-10 business days to your original payment method. Bank processing may take additional 3-5 business days.

2 Payment Method Specific Information

Processing times and procedures vary depending on your original payment method. Here's what to expect for each payment type:

  • Credit/Debit Cards: Refunds appear as credits on your statement within 5-10 business days after processing
  • PayPal: Refunds are typically available in your PayPal account within 3-5 business days
  • Bank Transfer: Direct deposits to your account within 7-14 business days depending on your bank
  • Apple Pay/Google Pay: Refunds process through your linked payment method using standard timelines above

Important Payment Notes

If your original payment method is no longer available (closed account, expired card), alternative arrangements will be made through direct bank transfer. Additional verification may be required for security purposes.

3 Non-Refundable Circumstances

Certain situations fall outside our refund policy to maintain program integrity and fairness to all students:

  • Course completion beyond 50% regardless of satisfaction level
  • Refund requests submitted more than 60 days after initial enrollment
  • Violation of course terms of service or academic dishonesty
  • Change of personal preferences or career direction after significant course engagement
  • Technical difficulties caused by student's equipment or internet connection
  • Downloaded materials or completed certificates cannot be refunded separately

Academic Commitment

We encourage students to fully engage with course materials and reach out for support before considering withdrawal. Many challenges can be resolved through academic guidance.

4 Special Circumstances & Exceptions

We understand that life brings unexpected challenges. Each situation is evaluated individually with compassion and fairness:

Medical & Emergency Situations

  • Serious illness or injury preventing course participation
  • Family emergencies requiring extended absence
  • Mental health challenges with professional documentation
  • Natural disasters or emergencies affecting your area

Required Documentation

  • Medical situations: Doctor's note or medical records
  • Military deployment: Official orders or documentation
  • Job loss: Unemployment benefit confirmation or termination letter
  • Emergency situations: Relevant official documentation

5 Refund Alternatives & Support Options

Before proceeding with a refund, consider these alternatives that might better serve your educational goals:

  • Course Transfer: Switch to a different Quivara program that better matches your interests
  • Extended Timeline: Pause your enrollment for up to 6 months due to personal circumstances
  • Academic Support: One-on-one guidance sessions to overcome learning challenges
  • Partial Credit: Apply your current enrollment value toward future Quivara courses
  • Instalment Plans: Restructure payment schedule to reduce financial pressure

Student Success Priority

Our primary goal is your educational success. We're committed to finding solutions that help you achieve your colour theory learning objectives.

Questions About Refunds?

Email: [email protected]
Phone: +44 116 279 2194
Address: 84 Darlington St, Wolverhampton WV1 4EX, UK
Response Time: Within 24 hours during business days
Contact Our Support Team